In this episode, Dale makes some predictions about the tools, processes and leadership behaviours in 2020 and beyond. Partly fuelled by the need to change and adapt to the COVID normal, but also major programmes are changing continuously and the need to adopt more fusion type skills to manage the varying degrees of strategy, detail and execution. Dale Foong is recognised as a PMO leader and is currently working for Transport for London leading the PMO on the largest brownfield resignalling program in the world.